contact us

got a question, query, problem or need more information?
find out more below or click on the team who can give you the answer

are you an existing customer?

You can change your installation date, pay a bill, update your personal details, report an issue and more by visiting my account.

got a quick query?

Start a live chat with us wherever you see the icon or visit our support information and handy FAQs page.

general enquiries & customer services:

If you need help with something urgently, call us: 023 9300 9300

Our regular customer service opening hours are:

Monday to Friday: 8am – 8pm
Saturday: 8am – 6pm
Sunday: 10am – 4pm

Our holiday customer service opening hours are: 

Christmas Eve: 8am – 6pm 
Christmas Day: Closed 
Boxing Day: 10am – 4pm
27th December: 8am – 8pm
28th December: 8am – 6pm
29th December: 10am – 4pm
30th December: 8am – 8pm
New Year’s Eve: 8am – 6pm
New Year’s Day: Closed
2nd January: 8am – 8pm

For any other enquiries email us: helpdesk@toob.co.uk

For general marketing enquiries please email marketing@toob.co.uk.

For any wayleave queries, please email connections@toob.co.uk.

For all plant enquiries and associated network diversionary works, please email diversionary.works@toob.co.uk.

For all other build and planning queries, please email helpdesk@toob.co.uk.

For all press enquiries please email: press@toob.co.uk or call 07435 014538.

Office hours are: 8:30am-5:30pm Monday to Friday.