frequently asked questions

Anyone can be a referrer; you don’t have to be a toob customer!

A friend is someone who has been recommended to toob by the referrer. For both parties to receive the reward, the friend will need to sign up to our 900 Mbps 18 month toob home broadband contract using the unique link provided by the referrer.

As many as you wish! Your friend must be a new customer on our 18 month toob home broadband contract. They must also be living at a different address to you.

Our refer a friend programme can be enjoyed in line with our Promotional terms and conditions which can be found here.

Once your friend’s broadband has been installed and live for more than 14 days, you’ll both be eligible for your rewards. Please allow at least 30 days from your friend’s install to receive an email inviting you to select your reward. To ensure you receive this, make sure you stay subscribed to our refer a friend notifications.

Please note, you must claim your reward within 90 days.

If you’ve followed these steps and you still haven’t heard anything, email:helpdesk@toob.co.uk.

We will email you to let you know. You can also visit this page (toob.co.uk/refer) to check your referral dashboard for any pending referrals.

Your browser will remember your login details if you are visiting on the same device you used to register. 

Remember, to receive your rewards, your friend must use your unique link before placing their order. Once your friend’s home broadband service has been installed and is live for more than 14 days, you’ll both be eligible for your rewards. Please allow at least 30 days from your friend’s installation to receive an email inviting you to select your reward.

If your friend has followed these steps and you still haven’t heard anything,email:helpdesk@toob.co.uk.

Unfortunately you won’t be able to benefit from our refer a friend programme. However, if you want to connect multiple properties, give us a call on 023 9300 9300 and we’d be happy to discuss your options.